Asst. Manager/ Manager, Customer Service
Category: |
Customer Service |
Minimum Qualification: |
Diploma |
Job Nature: |
Permanent |
Nationality: |
Singaporean/PR |
Posted On: |
08-April-2010 |
Job Description: |
The jobs:-- Manage and lead a team of Customer Service/ Sales Support staffs; provided training on organisation's products, services and keeping up to date with any changes;- Responsible for providing high quality of customer service - Dealing with agency issue- Continuously looking for new ways to improve the technical and customer relationship grade of services for our top and strategic customers and hence improving customer satisfaction. - Being involved in staff recruitment and appraisals; training staff to deliver a high standard of customer service.The Requirements:-*Diploma / Degree holder*At least 3-5 years relevant experience *Bilingual in English and Mandarin* You should have a passion for customer service and possess excellent customer handling skills. * Possess good interpersonal and communication skill especially in having to work with different groups of people with diverse backgrounds internally as well as dealing with customers.* Experience in managing agency and a team of staffs. Leadership quality is therefore an essence.* You should be highly motivated and able to work independently under tight schedule. * Possess commercial and business awareness.* Polite, confident and friendly.* Understand the needs of customers.* Singapore Citizen / SPR.* Willing to be mobility between main office and site off (Toa Payoh and Old Choa Chu Kang)Salary: $3000-$3500To apply, please email resume in MS Word format attached with recent photograph to info@cmc.com.sg.
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